Terms and Conditions | claudieplanche.com

Terms and Conditions

Terms and Conditions


If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in regard to this website.

The terms “Claudie Planche” “claudieplanche.com” or “us” or “we” or variants thereof refer to the owner of the website whose registered office is: 55 Hill Head, Glastonbury, Somerset, BA6 8AW, UK
The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged to belong to the relevant owners.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may create a link to this website from another website or document, however you may not reproduce any content from this website without our specific permission and prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


To book on one of our courses, workshops or accommodation you need to send the deposit or pay the correct fee in full. More detailed information can be found on the relevant pages of this website.

We reserve the right to charge an administration fee for cancellations or transfers.
This policy will work in the following ways:
* If you cancel your place more than 45 days before the workshop and/or accommodation date you are entitled to a full refund minus an admin fee.
* If you cancel your place within less than 45 days of the workshop and/or accommodation date you will be liable for the full fees and not receive any refund.
* If, after having booked a workshop and/or accommodation, you choose to transfer to another of ours, there will be, at our discretion, a transfer with no admin fee.
* If you choose to transfer and then cancel your workshop and/or accommodation place you will be liable to pay the whole of the workshop and/or accommodation fees in full plus an admin fee.

We reserve the right to cancel bookings, courses, workshops, outings or accommodation, but will endeavour to inform you as soon as possible in any such instance. Cancellations will only take place under extenuating circumstances. However we are prepared for any outcome and on those rare occasions you will be offered another date. If this is not convenient a full refund will be given.

Purchasing Goods

We try to process and dispatch all orders withn 3 days of receipt of payment, using 1st class post or for larger orders, by parcel courier service. Please allow up to 30 days for delivery.

International Postage

Please Contact Us by email and we will be happy to give you a quote of the international postage costs.

Returns Policy

Orders for goods cannot be cancelled once placed. Items can only be returned for credit within 14 days of purchase, provided they are in prime, re-saleable condition. However, we do not accept returns of items unless they are faulty, damaged or incorrectly shipped. We will provide a refund, excluding return postage cost, for items returned to us due to fault, damage, or incorrect shipping.

We cannot accept any returned items where the seal on the CD or disk container (if included with the item) has been broken. Returned items remain the property and responsibility of the customer until they arrive at our address, we are unable to take responsibility for any damage incurred due to inadequate packaging before the goods arrive at our offices. Please ensure that you obtain a proof of posting from the Post Office for the parcel.


This website and content are Copyright © Claudie Planche All Rights Reserved

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website: claudieplanche.com as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content.
Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


This Web site contains links to other sites. Please be aware that we are not responsible for the terms & conditions or privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the terms & conditions or privacy statements of each and every website that collects personally identifiable information.


Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law if we have a belief in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process.

Whilst every effort has been made to ensure the accuracy of the information supplied on this website, we cannot be held responsible for any errors or omissions. Courses, workshops, events, trips and facilities may be cancelled, modified or replaced at our discretion.

Where applicable, personal opinions expressed within the pages of this website are those of the author and do not necessarily represent our views, though care and attention is made not to offend the visitor.

Your use of this website and the information within is at your own risk.

Changes in our Policies

If claudieplanche.com updates its policies the changes will be posted to this policy statement.

Contact Information

If you have any questions concerning our policies please Contact Us.

Report any errors, omissions and other relevant issues to the Contact Us.


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